We have the ability to set up your PC network to enable remote access and support from our own PC's. This service is securely encrypted to prevent any unwanted intrusion onto your network. Where telephone support is unable to fix the problem, remote access is the next best thing. As if we were sitting in front of your PC ourselves. We can control and monitor your system and usually respond in this manner within a few hours. *requires onsite visit, initial setup and suitable internet access.